Terms & Privacy

Terms of use

1. Who we are

Puascari is a tenancy agreement review service at veridle.com, run by Puascari Property Group, Malaysia.

You can reach us at privacy@veridle.com.

You accept these terms when you create an account. You do not need an account to read the public pages.

2. What the service does

Puascari reads tenancy agreements you upload and points out clauses worth a second look. It uses AI and can make mistakes. Treat its output as a starting point for your own checks.

Puascari is not a law firm and does not give legal advice. For a decision that matters, check with a lawyer.

3. Your account

Keep your sign-in details private. You are responsible for what happens under your account. Tell us at once if you think someone else has used it.

4. What you upload

Only upload documents you have the right to share. You keep ownership of them, and we use them only to provide the service to you.

Tenancy agreements usually contain personal data about other people, such as the other party’s name, IC number and address. For that data we act as your data processor under the PDPA: we process it only to review the document for you. You confirm that you are allowed to share it with us for that purpose.

If a detail is not needed for the review, such as an IC number or bank account number, you may black it out before you upload.

5. Fair use

Do not misuse the service: no attempts to break in, overload it, copy it in bulk, or use it for anything unlawful.

6. Fees

Paid plans are billed monthly in Malaysian ringgit. Before you pay, we show the full price, including any tax. You can cancel at any time; the plan runs to the end of the period already paid.

7. Liability

We provide the service with reasonable care and skill. Because it uses AI, it can miss or misread a clause, so check anything important with a lawyer before you act on it.

If we are liable to you, our total liability for all claims about the service is limited to the fees you paid us in the 12 months before the claim, or RM100 if that is more. We are not liable for indirect loss, such as lost rent or lost profit.

These limits do not apply to loss caused by our fraud or wilful misconduct, or where the law does not allow them. Nothing in these terms limits your rights under the Consumer Protection Act 1999.

8. Changes

We may update these terms and will change the date above when we do. If a change matters to paid users, we will email you at least 14 days before it takes effect, and you may cancel before then.

9. Law and disputes

These terms are governed by the laws of Malaysia, and the courts of Malaysia decide disputes about them. If you are a consumer, you may also bring a claim to the Tribunal for Consumer Claims Malaysia.

Privacy notice

1. Our commitment

We handle personal data under the Personal Data Protection Act 2010 (PDPA), including the 2024 amendments. This notice is given under section 7 of the PDPA.

Puascari Property Group is the data controller for your account and technical data. For personal data about other people inside documents you upload, we act as your data processor (see Terms 4).

2. What we collect

Account details: your name, email and sign-in details.

Documents you upload, which may contain personal data about you, your tenants or your landlord, such as names, IC numbers, addresses and rent amounts.

Technical data: IP address, browser type and the time of each request, kept for security and to stop abuse.

We collect account and technical data from you directly. Personal data about other people reaches us only inside documents you upload.

3. Required or optional

You must give your name, email and sign-in details to open an account. Without them we cannot provide the service. Everything else you share with us is your choice.

4. Why we use it

To run the service, review your documents, keep your account secure, answer your questions, bill you, and meet our legal duties. We do not sell your data and do not use it for advertising.

5. Who we share it with

Service providers that help us run Puascari, only as far as needed: our hosting provider; Cloudflare, for network and security; and Anthropic, whose Claude model reads your documents to produce the review. Each may use the data only to provide its service to us and to keep that service secure. Anthropic does not use it to train its models.

Some of these providers process data outside Malaysia. Anthropic is based in the United States and processes documents outside Malaysia, and Cloudflare’s network may route requests through data centres in other countries. We transfer personal data out of Malaysia only where section 129 of the PDPA allows it, under contracts that require the recipient to protect it.

We may also disclose data when the law requires it.

6. How long we keep it

Uploaded documents and reviews are kept while your account is active, so you can return to them. You can delete them at any time. When you close your account we delete your data within 30 days, except what the law requires us to keep.

Technical data such as IP addresses is deleted within 30 days, unless we need it to investigate abuse.

7. Security

We use encrypted connections, restricted access and rate limits on sign-in. If a data breach is likely to cause you significant harm, we will notify the Personal Data Protection Commissioner as soon as practicable, normally within 72 hours, and notify you without unnecessary delay, as the PDPA requires.

8. Your rights

Under the PDPA you may ask to see the personal data we hold about you, correct it, withdraw consent, limit how we process it, or ask us to send it to another service (data portability). Withdrawing consent may mean we can no longer provide the service.

We will reply within 21 days. You may also complain to the Personal Data Protection Commissioner of Malaysia.

9. Cookies

We use only the cookies needed to keep you signed in and protect the site. We do not use advertising or tracking cookies.

10. Children

Puascari is meant for adults dealing with tenancies. We do not knowingly collect data from anyone under 18.

11. Language

This notice is available in English and Bahasa Melayu, as the PDPA requires. If the two differ, the Bahasa Melayu version applies.

12. Contact

For any privacy question or request, email our data protection officer at privacy@veridle.com.